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Reuters-INSIGHT-DePuy’s handling of hip recall sparks questions

By Toni Clarke; Tue, Aug 2 2011; Mon Aug 22, 2011 6:45am EDT

(This is a copy of a story originally transmitted on Aug. 21)

  • J&J’s DePuy unit hires third party to handle recall
  • Unusual move generates criticism from patients, lawyers
  • DePuy faces more than 2,000 lawsuits in U.S.

BOSTON, Aug 21 (Reuters) – Johnson & Johnson (JNJ.N), which could face billions of dollars in costs over an artificial hip recall, is taking an unusual approach to managing the crisis — one that could limit its financial exposure, legal experts say.

J&J’s DePuy Orthopaedics Inc unit recalled its metal ASR hip system a year ago after it failed at a higher-than-expected rate, with some patients experiencing pain, swelling, joint dislocation and sometimes systemic damage to the central nervous system, thyroid and heart.

The company now faces more than 2,000 lawsuits in state and federal court in the United States.

In a highly unusual move, DePuy has hired a third party — Broadspire Services Inc, which manages workers compensation and other medical claims on behalf of insurance companies and employers — to administer patient claims for out-of-pocket medical costs associated with the recall.

The move has prompted debate among industry and legal experts. Some see it as an efficient way to outsource a process that is unrelated to making artificial hips. Others see it as a way for J&J to limit payments while gaining control of medical records and other material that could be used against patients in court.

In general, companies and their lawyers handle recalls directly. They answer patient queries and pay claims for reimbursement. Typically, companies accept a treating physician’s recommendation when it comes to determining if a device should be removed or replaced.

In DePuy’s case, it is Broadspire’s physicians, not the patient’s own doctor, who, in effect, make the final decision on whether a patient’s hip should be replaced. While Broadspire physicians cannot directly override a patient’s doctor in terms of treatment, they make the decision on whether to pay. That can effectively rule out surgery for patients who cannot pay.

“Doctors who are evaluating these cases are being paid indirectly by DePuy, and research suggests that even when we are very well-intentioned we can be influenced by conflicts of interest,” said Kristin Smith-Crowe, associate professor of management at the University of Utah, who specializes in business ethics. “This is a bit of a red flag in terms of the way this situation is set up.”

Lorie Gawreluk, a spokeswoman for DePuy, said Broadspire’s role is entirely benign. The company conducts its own reviews to ensure that a patient’s hip problems are the result of the recall, and not some other cause, such as a fall.

“Similar to the process insurance companies use to evaluate claims from subscribers, medical records are collected by Broadspire if a patient requests financial assistance,” she said in an email. “Broadspire requires no more information than a typical insurance provider would request, and like an insurance provider, Broadspire has a team of reviewers who review claims.”


Patients and lawyers argue that the hip recall claims should not be treated in the same way as a standard medical claim. An insurance company, after all, does not decide whether to reimburse policyholders for medical costs related to a problem it caused itself. Moreover, lawyers representing patients say the amount of information being collected by Broadspire is excessive.

“This is an evolving strategy that is outside the norm of what companies have done in the past,” said Edward Blizzard, partner with the law firm Blizzard, McCarthy & Nabers. Blizzard is representing plaintiffs in the case.

“Normally a company would not get the kind of information Broadspire is asking for until a case was in litigation, and even if the case was in litigation, in no circumstance would the defendant be allowed to have their own physician talk to the patient’s physician privately, as Broadspire is demanding,” he said.

Last August, DePuy wrote to orthopedic surgeons asking them to forward to their patients a package of information about the recall. It contained a form letter from doctor to patient, written by DePuy, asking the patient to set up an appointment to discuss any concerns and to bring with them a signed medical release giving the physician permission to share information with DePuy.

“It is important to share this information with DePuy so that DePuy may contact you directly regarding any additional information regarding the ASR Hip System and process your claims efficiently,” the letter said. “Please complete the form and bring it with you to your next appointment.”

DePuy offered doctors $50 for each completed set of forms.

“I have been doing this work for 35 years and it is almost unprecedented for a large corporate defendant to run out and preemptively attempt to identify potential claimants,” said Alex MacDonald, a partner at MacDonald Rothweiler Eisenberg, who helped negotiate billions of dollars in settlements over the diet-drug cocktail Fen-Phen. He is not representing clients in the DePuy case.

“J&J is reaching out to doctors and asking them to use their influence with their patients in the hope that the doctor will help identify potential claimants in a lawsuit,” MacDonald said.

DePuy, which is based in Warsaw, Indiana, denies that it is doing anything out of the ordinary, or that it might be seeking to influence doctors with its upfront offer of payment, as some critics charge.

“It is standard practice for, and indeed healthcare professionals require, reimbursement for the costs of producing the medical records,” Gawreluk said.

But some doctors say they have not previously been asked by a product manufacturer to persuade patients to give up their privacy rights, or been directly offered payment to do so.

“It made me uncomfortable,” said Mark Barba, an orthopedic surgeon at Rockford Orthopedic Associates, a surgical center in Rockford, Illinois. “I’ve never faced anything like that before. Never.”

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